This is a story to show how in the Repo/Collection business you have to deal with some of the most off the wall people in this world. The customer I'm talking about was a very mean and nasty talking lady. This lady had cussed me out and slammed the door in my face many times in the past. The kids she had were just as bad they would always be in the yard as I would pull up they would start saying things like "Honky" Ugly" "White cracker" these kids were like 5 to 12yrs old. I never knew how many of them they had, it seemed like every time I went out to the house they added a few more! This day I went to her house was the latest she had ever been, she was at that time 4 payments past due. I knew when I went to the door that I had to have money or merchandise; I wasn't going to carry this account any further. The account was on a bedroom with mattresses so I held little hope that it would be in good shape, but as we all say in our business" I'd rather have it in my warehouse not being paid on than sitting in your house! I started knocking and I knew from the past she wasn't quick to come to the door and as always it took ten minutes to get her to the door. She snatched open the door and screamed "Stop knocking on my damn Door!" I just smiled and said "Hello" I told her I was and I had come about the past due payments on the bedroom group. The lady said "What about them?" I said well your 4 payments past due as of now and I need to collect on them while I'm here. She told me, I have no money. I told her if she can’t get the account up to date I will need her to return the merchandise, You would have thought I'd shot her by the look on her face and the yelling! She said what did I tell you "I have NO MONEY" I did what I always do just repeat the same thing just change the words around, this went on for about 15 minutes then she screamed "You aren't getting a GD thing out of here and with that slammed the door in my face. I continued to knock on the door for awhile then I went to the back door and knocked for about 5 minutes finally she came to the door. I went into my spill again of how I had to have money or merchandise, she yelled at me to "F" off! Then I told her if she wouldn't return the merchandise we would have to file a writ of possession with the court to get the police involved the customer told me "Do you think I'm scared of the cop's" and with that she slammed the door in my face again. I went back to the store and called my police friend and asked her if she could help me? She told me she would meet me at the customer’s house in an hour. I got the delivery guys to follow me out to the customers home that way if I got into the house we could get it quick. We got to the house and my police friend was pulling up at the same time in her police car. I got to her she told me let her knock on the door, we could see all the kids running around the yard yelling "Mama's going to jail" My friend got to the door and started knocking even with the police knocking she wouldn't come to the door. My friend starting yelling through the door that she had better open the door. The customer finally came to the door my police friend told her THEY are here to pick up the merchandise! The crazy lady yelled “The crap is out back”! She said the shit was raggedly anyway then she slammed the door again. We all walked to the back yard and there was our bedroom group, it was in a big pile the crazy lady had poured what looked like hot grease all over it! The group was this cheap black lacquer so it bubbled up like black blisters all over it. We started pulling the pile apart I saw where she had taken a house iron and burnt spots all over all the pieces of the group, not one thing didn’t have some kind of grease or burn mark on it! The mattress was the worst, I had seen some bad mattress in my day but this thing had stains on it I couldn’t begin to describe! The saddest thing is there is no way this crazy heifer could’ve done this to the mattress in a hour, maybe the bedroom with the grease but this nasty bitch had to be sleeping on this crap! I didn’t even mention the smell coming from this mattress!! Ohhh”” I went back to the door with my police officer friend and knocked “What do you want? She yelled and again my friend said “open the door! The crazy lady opened the door “What?” My friend asked, what happened to the bedroom group? She laughed while saying “it was like that when I got it” I said it was not! She said “You’re a damn liar!” and slammed the door again, and then I was really pissed. So, at this point, we had 2 choices. 1. Leave the merchandise where it was (with her) or 2. Take it back to the store so this lying bitch wouldn’t have anything from us. We took it back to the store and my manager looked at me and said “Perfect, now you have brought back furniture to the store that even Goodwill wouldn’t take”. But the point was made; you can’t have what you don’t pay for. And I won!!!!